Help docs

Getting started Set tufu up on your site in about ten minutes, from your first bot to your first ping. How tufu works Bots, knowledge, and how an answer gets written, so you know what tufu is good at and how to get better answers.

Adding knowledge The sources your bot answers from, what each one reads, and how to keep them up to date. Knowledge gaps The questions your bot could not answer well, grouped and ranked, and how to answer each one once. Setting up a bot Support chat or Ask console, and what every setting on a bot does. Installing on your website Two lines of HTML put the support chat or the Ask console on any website. Free installation help On the Team plan, we put tufu on your site with you, free. How to ask, and what happens next. Install on WordPress The tufu AI plugin puts the support chat and the Ask console on a WordPress site, with no code. Connect it in a minute. Support by email Forward your support address to a bot. It answers what your docs cover, and the rest lands in your inbox. Customizing the support chat Make the chat bubble look like your site, with a live preview, and the options for the element. Customizing the Ask console The docs search box that answers questions in a few sentences and links to the exact pages. Where your bot appears Choose which websites can show your bot, and which pages the chat or the search box appears on.

Human handoff and the inbox How a conversation reaches your team, when you get pinged, and how to reply from the inbox. Replying by email Answer visitors straight from your email, and how your replies reach visitors who've left the page. Slack Get handoffs as Slack cards and reply in the thread, let your bot answer in your workspace, and learn from past threads. Put tufu in your Discord server Add tufu to your Discord server so members get answers in a thread, and can hand the thread to your team with /human. Team members and routing Invite your team, what admins and members can do, and who gets pinged for each request.

Plans, answers and packs What each plan includes, what counts as an answer, and what happens when you run out. What counts as an answer The one thing tufu's plans meter, what counts in each channel, and what's free. Usage limits The limits that protect your answers from abuse, what visitors and your team see when one is reached, and how to raise them. Bring your own model Use your own OpenAI, Anthropic, Google Gemini, xAI or OpenRouter key, pick the model, and know where your data goes.

Your account and data Change your details, export your conversations, and delete a team, its data or your account.