Compare
tufu vs Intercom Fin
Looking for an Intercom Fin alternative for a small team? Both answer your customers from your docs. Fin bills for each conversation it resolves, after the fact; tufu is one flat price. Here are our numbers and theirs, side by side.
At the same traffic: a month of 1,000 conversations, about 4,000 bot replies. How each bill adds up
- Chatbase pricing and documentation as read on October 14, 2026; check chatbase.co for current terms.
- DocsBot pricing and documentation as read on October 14, 2026; check docsbot.ai for current terms.
- Fin pricing as read on October 14, 2026; check fin.ai and intercom.com for current terms.
tufu and Fin, row by row
marks the stronger side on each row, by our reading.
| What buyers compare | tufu | Fin |
|---|---|---|
| What you pay for | Answers. One per reply on Haiku; Sonnet and Opus count as more, and the page says how many. | Outcomes, at $0.99 each, billed after the fact: at most one in a conversation, however many actions Fin takes. A customer who leaves without asking for more help counts as an assumed resolution and is billed (after 24 hours of silence); it's refunded if they come back to the same conversation.1 |
| Entry plan | Team at $49 a month or $490 a year: 4,000 answers, unlimited bots and teammates. Free is $0, with 200 answers a month. | No free plan on their pricing pages; a 14-day trial, no card needed. On Intercom's helpdesk, from $29 a seat a month billed yearly2, one full seat minimum, plus outcomes. On another helpdesk, a base plan3 of $49 a month that includes 50 resolutions.1 |
| When usage runs high | The bot pauses on tufu's AI until next month, and visitors can still ask for a person if your bot offers it. Nothing is billed after the fact: on Team, add a prepaid pack, or let auto-recharge buy one under a monthly limit you set. | Fin doesn't stop on its own: outcomes are billed after the fact. You can set email alerts at 50%, 80% and 100% of a threshold, and a hard limit that turns Fin off and sends new conversations to your handover steps. The hard limit can't be lower than your contracted amount.1 |
| Inactive accounts | Never deleted for being quiet, on any plan. | Intercom deletes workspaces without a subscription after 180 days of inactivity, with an email 90 days before. Logging in doesn't stop it, and exporting your data needs a subscription.1 |
| Human handoff | On every plan: a ping with a summary and, when your docs cover it, a drafted reply. You answer by replying to the email, no login needed. On Team, in Slack too. | Fin hands over to your team in Intercom's inbox or your own helpdesk. A handoff with no outcome, such as a customer asking for a person, is free. A Procedure handoff (a Procedure that ends by handing over) is a billed outcome. On Intercom, a teammate needs a paid full seat to reply.1 |
| Where it answers | A chat bubble on your site, an Ask console in your docs, a WordPress plugin, email, Slack and Discord. | More places than tufu: live chat on the web, iOS and Android, email, Slack, Discord, WhatsApp, SMS, Instagram, Facebook Messenger and the phone (Fin Voice, through sales). On Intercom, SMS, WhatsApp and phone are billed by usage.1 |
| Actions | None, by design. The bot answers from your docs and hands anything that needs doing (a refund, a plan change) to a person, with a reply already drafted. | Procedures and data connectors that take action in your other systems.1 |
| Security | No SOC 2 report yet. Our AI providers don't train on your data. With your own key, your agreement with that provider applies. How we handle it: our Privacy Policy. | SOC 2 Type II, ISO 27001, 27701, 27018 and 42001, HIPAA, and GDPR and CCPA compliance, with hosting in the US, the EU or Australia. SSO and HIPAA support on the Expert plan. Fin can use anonymized customer data to fine-tune its models unless you opt out.1 |
- Fin pricing and documentation as read on October 14, 2026; check fin.ai and intercom.com for current terms.
- Intercom is testing the Essential seat price: on October 14, 2026 its pricing page showed $19 a seat a month billed yearly to some visitors and $29 to others. Its help center says the plan “starts at $29/seat/month on annual billing” and lists $39 a seat billed monthly.
- Quoted from Fin's help center (“a base plan costing $49 per month” that “includes 50 resolutions”). fin.ai/pricing states the same minimum as “50 outcomes per month minimum”.
See it answer from your own docs.
In fairness
When Fin is the better choice
- You're already on Intercom, or want a full helpdesk with the AI agent built in.
- You run Zendesk, Salesforce or HubSpot and want an agent inside it, with no seats to buy for it.
- You need the bot on the phone, WhatsApp, SMS, Instagram or Messenger.
- You want the bot to take actions in other systems, through Procedures and data connectors.
- Your buyers need SOC 2 Type II, ISO certifications, HIPAA, or EU or Australian hosting today.
If none of those is you, and your support is a small team's side job, tufu is built for that. Try it free on a real site and see the whole loop before you pay anything.
Set it up before your next support email.
Free to start. Point it at your site and it's answering in about ten minutes.